An Executive Director has just discovered a long time employee has been stealing. This is a crisis requiring a multi faceted communications plan in order to appropriately address a multitude of stakeholders- the Board of Directors, volunteers, donors and the staff. This is a high stakes moment where the organization's reputation is at stake. How the communications are handled will leave people wanting to walk away or rush in. It's an opportunity to let an organization's values really shine. Or it's just a shady chapter and stain on the legacy. It's all about what you say.
A bride who has spent her whole life waiting for this special wedding day now finds herself trying unsuccessfully to please her own family, her soon to be in laws, and her friends. Each decision causes a ripple effect she can't even predict. Feelings are being hurt, rumors are spreading, the drama is increasing. Weddings are one of life's big moments- at their best, weddings bring families together, but they can also cause a lot of harm and drama. How well we communicate during these times makes the all the difference. I love helping brides have the tough conversations with the grace, honesty, and humor they deserve.
A head of school is dealing with gossip and angst among a group of parents following an incident at the school. She needs to regain control of the narrative and reinforce her role as a capable leader. This where a strong foundational communications approach is super helpful. These mini crises pop up all the time, but when you have that roadmap for how to decide what you need to say and how you need to say it, you can quickly respond to these incidents before they take on a life of their own.